Kimberly Onboarding - Leadbox Dealer

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Kimberly Walters

Welcome to

Onboarding Agenda

Steps

The Warm-up

On your first week we will introduce you to the tools that you will be using as well as introduce you to our team, including our CEO and CTO

The Stretching techniques

Week 2 and 3 we will begin with viewing common client requests together and will review processes currently in place for both the ticketing portal and SLAs

Hold and Breathe

Week 4 we will focus on taking calls from clients and start answering tickets on your own, but relax we are still here for you in case of anything

Features

Responsibilities Recap

Stretching helps counteract the negative effects of prolonged sitting by targeting muscles that become weak or tight, promoting proper alignment and posture.

As a Support Agent at Leadbox, you will be the first point of contact for customers seeking assistance with our products and services. Your role is critical to ensuring that our customers have an exceptional experience and can maximize the value of our products and services. You’ll provide timely, thoughtful, and efficient solutions to customer inquiries, work to resolve any issues they encounter and collaborate with other departments when necessary.

Reduced tension

Stretching helps alleviate muscle tightness.

Stretching helps alleviate muscle tightness and tension caused by prolonged sitting.

You will provide excellent support via email, chat, and phone to ensure customers get the most out of Leadbox’s products and services.

Improved circulation

Stretching increases blood flow.

Stretching increases blood flow, delivering vital nutrients, resulting in reduced fatigue.

You will diagnose and troubleshoot issues, guide customers through complex technical problems, offer solutions, and escalate to technical teams if necessary

Enhanced flexibility

Regular office stretching promotes joint mobility.

Regular office stretching promotes joint mobility and flexibility, reducing the risk of injuries.

You will develop an in-depth knowledge of Leadbox’s platform to assist customers effectively and stay updated with new product features and updates

Stress relief

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Engaging in stretching releases endorphins, natural feel-good hormones.

You will create and update support documentation, FAQs, and guides to help customers resolve issues independently.

Increased energy

Incorporating stretching breaks enhances focus.

Incorporating stretching breaks throughout the day enhances focus and alertness.

You will collect and document customer feedback, identifying areas where our product or service could be improved and relay these insights to the product and development teams

Enhanced well-being

Stretching contributes to mental well-being.

Stretching not only benefits the body but also contributes to mental well-being.

You will work closely with other team members and departments to address customer needs and ensure smooth operations.

Press

Ongoing Relaxation

Corporations, have integrated stretching as a daily practice.

Corporations, have integrated stretching as a daily practice to enhance employee health.

once you have completed your first month, you are ready for the best part of being a team Leadbox member

The People

Over 20 companies highlight the benefits of stretching for improved employee well-being.

We truly love our team, and have selectively chosen you for how awesome we know you are!

The Clients

Research reveals that over 80% of companies surveyed actively promote stretching.

We believe in lifelong clients who, day after day and year after year, choose to work with us because we continue to deliver exceptional results that are easy to understand

Questions? Just ask Amos (everyone else does)